FAQ's

Loan Overview

 

How do I apply for a loan?

There are two convenient ways you can apply for a loan. 


Apply In Store

You can visit us at any of our Store Locations to fill out an application. If you are approved for a loan, you'll get your loan proceeds right there on the spot. 

 

Apply Online with Blue Frog Loans

Because we are flexible, you can also visit our affiliate site, Blue Frog Loans, and do the entire loan process online. This gives you the convenience you need to get your loan directly deposited into your bank account without leaving your home. Online loans are usually deposited into your bank account within 24 business hours.

 

PLEASE NOTE: Blue Frog Loans ONLY does online loans in the following states: Delaware, Idaho, Missouri, New Mexico, Utah and Wisconsin. We DO NOT do any online loans in the state of California.

What do I need to apply for a loan at a store?

After you have completed a loan application at the store, you will need to bring the following items.

 

For a Payday or Installment Loans

  • Drivers license or state-issued ID

  • Proof of employment or other income

  • You must be a United States citizen that is at least 18 years of age

  • Open and active checking account (Louisiana and Wisconsin allow savings account)
     

For a Title Loan

  • Drivers license or state-issued ID

  • Proof of employment or other income

  • United States citizen at least 18 years of age

  • Open and active checking account (LA allows savings account)

  • Your vehicle

  • Your lien-free title

  • Proof of insurance and registration

  • Most recent pay-stub

  • A utility bill with matching address will be needed if your drivers license does not match the address on your title.
     

In rare circumstances you may be asked to bring in additional documentation. Members of the military and those who have recently filed for bankruptcy are not eligible for a loan with us.

Does it matter if I have bad credit or no credit?

For a cash advance, it does not matter if you have bad credit or no credit at all. Our loans are designed to help people in need of emergency credit, so we understand that you may have had credit troubles in the past.

Why are there several different business names on this website? 

We own and operate in several states and under several different business names. We utilize this site www.FlexibleFinanceLoans.com, asa place to display all of our store locations, rates, products, etc. Below you will see the state and the list of different business names that we own and operate in.

 

California

Flexible Finance, California Cash Advance, Pacific Cash Advance, L.L.C., and L.A. Cash Advance.

 

New Mexico

Farmington Loans.

 

Missouri

Flexible Finance, Advance Loans, St. Louis Loan, and Advance Credit.

 

Illinois

St. Louis Loan.

 

Louisiana

Flexible Finance, Alexandria Cash Advance, Carrollton Loans, Crown Loan, Delta Payday, Eastbank Cash Advance, Gulf Payday, Louisiana Cash Advance, Marrero Cash Advance, Monroe Cash Advance, Read Cash Advance, Ready Cash Advance, Shreveport Cash Advance, Southern Payday, Tulane Cash Advance, Tulane Loans, and Westbank Cash Advance.

 

Wisconsin

Flexible Finance

 

I understand all of the different business names now, but who is Blue Frog Loans?

We built an online lending platform to help reach more customers that are not located near one of our store locations, or for the individuals that just wish to have a loan fully funded online. Since we already use this current website to host all of our store locations, we built a secure online lending platform just under one name, Blue Frog Loans. You'll be able to experience the same friendly customer service without having to leave the convenience of your home. 

 

If an online loan is what you want, please click on our affiliate website, Blue Frog Loans, and complete an application. They currently only lend to Idaho, Missouri, Wisconsin, Utah, Delaware, Mississippi, and New Mexico residents at this time. They DO NOT offer online loans in the state of California. They are continuously growing so please check back periodically for future states they may service

 

How do I contact you?

 

The fastest and easiest way to get in contact with us is to contact a store directly. Please look on our LOCATIONS map and select the state in which you reside. From there, please click on the store in which you are interested in applying at. A local Customer Service Representative would be happy to help with any questions you may have either regarding your current account with us or any questions you may have about opening one up. 

 

You can also write to us at:

Customer Service

PO Box 725

Fenton, MO 63026

 

Lastly, you can call our toll free Customer Compliment and Complaint line at 1-877-386-0561. 

 

Please leave your name, phone number and location in which you business with us and someone will return your phone call, usually within one business day. 

Do I need collateral to apply for a loan?

No collateral is necessary or accepted for our cash advance or installment loan product. Collateral is needed for our title loans and it must be a free and clear title.

Loan Information

What's the difference between a cash advance (payday loans), installment loan, and title loan?

Payday Loan - Loan amounts typically range from $50- $500 and vary depending upon which state you reside in. They are short-term loans that are due on the borrower’s next paycheck. Loans are unsecured and do not require a credit check.

Installment Loans - Typical installment loans carry a higher loan amount, ranging from $500 to thousands of dollars. Principal, interest and other finance charges are repaid in equal fixed installment payments over a specified period of time. These loans generally require a credit check.

Title Loans - These are very similar to installment loans, but they are secured by using the borrower‘s vehicle title as collateral. Borrowers who get title loans must allow a lender to place a lien on their car title. When the loan is repaid, the lien is released and the car title is returned back to the owner. Title loans would typically be used when a person doesn't qualify for an installment loan or needs to borrow more money that is typically offered in our installment loans. Title loans have fixed payments but are usually 12-24 months. Title loans do not require a credit check.

Note: The products and dollar amounts mentioned above vary by state. Please visit our Locations page to see what products and dollar amounts are available in your state.

 

Is there any cost to apply for the loan?

No. You will not be charged to apply for the loan, whether or not you are approved. Plus, with our satisfaction guarantee, you won't be charged any fees if you change your mind about the loan within 24 hours.

When will I receive my loan?

If you are approved for a loan inside a store, you will receive your loan proceeds immediately. If you take a loan out online, you will generally receive your money the next business day. For security purposes, we must be able to contact you by telephone before your loan is funded for an online loan.

Payment Information

When do I have to repay my loan?

Your loan payment date will be clearly disclosed in your loan documents. Time frames also vary greatly depending upon if you have a payday loan or an installment loan.

 

Payday loans are paid back based upon your pay frequency. Payday loans typically have a 14 day term, however, you may repay your loan anytime prior to your due date.

 

Installment loans are repaid in equal amounts of payments during an agreed upon time period you wish to take out the loan, which is typically 6-12 months long for most customers. Payments are setup as a one time, monthly payment, that falls on one of your pay dates.

How do I repay my loan?

For customers who have a loan at one of our brick and mortar locations, you may pay via ACH, cashiers check, cash, money order or debit card (Visa or MasterCard only).

 

For customers who have an online loan with Blue Frog Loans, you can pay via ACH, cashiers check, electronic check, money order or your debit card.

If I pay my loan early, how does that affect my finance charges?

Certain states allow for a rebate in interest if you pay your loan off prior to its maturity date. Please contact one of our locations for more details.

What happens if I fail to make a timely payment on my loan or credit services transaction?

Failure to make a timely payment on your loan or credit services transaction can have several consequences, including the following:

 

Financial Implications - You may be assessed a late fee if you fail to make your payment by a specified period following its due date and you may be assessed with a returned item charge if any check or electronic payment we submit on your behalf is returned unpaid. Late fee and returned item fees vary by state – see your transaction agreements for additional details.

Impact on Your Credit Score - Our Installment and Title Loan payment activity are reported directly to Transunion Credit Bureau. Likewise, we also use alternative credit reporting agencies, such as the PRBC. Failure to make timely payments on your loan may reduce your score with such agencies, and prevent you from receiving credit or other services from a provider that uses such agencies.

Renewal of your Loan - In states where loan renewals are allowed, payday loan renewals require a reduction of the loan principal to be paid in addition to the finance charge. If borrowing online, you may obtain a refinance or renewal of your loan or credit services transaction by logging in to your account prior to your due date and applying for a renewal or refinance. In connection with any renewal or refinance, you will be required to e-sign new transaction agreements for such renewed or refinanced transaction and our standard rates for loans or credit services transactions will be assessed on such renewal or refinance (varies by state – see posted fee schedules).

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*Restrictions apply. Referral amounts may vary. Call store for details. Each person you refer must be approved for and accept a loan at one of our locations. 

 

Customer Notice: There are a wide variety of loan products available in the marketplace, so your choice of lending products should match your financial needs. Small-dollar loan used over a long period of time can be expensive.

 

California: Licensed by the California Department of Business Oversight pursuant to the California Deferred Deposit Transaction Law. We do business as California Financial Group, Pacific Cash Advance, L.L.C., L.A. Cash Advance, and Flexible Finance.

 

New Mexico: Licensed by the State of New Mexico Regulation and Licensing Department Financial Institutions Division.

 

©2020 All rights reserved.
 

Please Note: We do not directly fund any loans online. We use an affiliated website, Blue Frog Loans, for online installment loans. Blue Frog Loans currently lends in Idaho, Missouri, New Mexico, Utah, Delaware, Mississippi, and Wisconsin and is owned by Danridge Holdings, LLC. They DO NOT offer online loans in the state of California.  www.bluefrogloans.com.